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The hidden expenses in banking's AI rollout

May 10, 2026 (The Australian Financial Review - ABIX via COMTEX) --

Tokens have been described as the hidden cost of using artificial intelligence, with tokens being a basic unit that measures how much data is being processed through autonomous AI models such as Anthropic's Claude. Westpac's CEO Anthony Miller told a recent investment banking conference that the bank was still in the process of working out how to disclose token use and productivity, with the cost of tokens depending on the model used. Noel Williams from PwC says the cost of tokens is definitely something that the big banks need to take into consideration, while Goldman Sachs analysts claimed recently that token consumption would increase 22-fold by 2030 and 55-fold by 2040..

Publication Date: 11 May 2026

ANTHROPIC
WESTPAC BANKING CORPORATION - ASX WBC
PRICEWATERHOUSECOOPERS
GOLDMAN SACHS AUSTRALIA PTY LTD
comtex tracking

COMTEX_478902465/2229/2026-05-10T22:54:59

By James Eyers

Copyright 2026 Roy Morgan Research. All Rights Reserved.

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