Feb 18, 2026 (MarketLine via COMTEX) --
Tigo Energy says continuous quality improvements, supported by Green Glove installers and updates to business processes, are improving results for solar energy customers.
Tigo Energy, Inc., a leading provider of intelligent software solutions for solar and energy, today announced that the company's vast network of solar installers has registered 1,500 participants in the Green Glove service program. The Green Glove program helps reinforce the Company's ongoing commitment to Total Solar Quality and delivers the best possible experience to participating installers, such as Brighthouse Solar of Central California. In addition to the Green Glove program, Tigo has deployed more than 12,000 customized onboarding sequences across ten countries to update new installation companies on all things Tigo. From region-specific information to product and software training tips, these sequences are designed to ensure installers have what they need based on their company's unique profile and location.
As the mix of deployed technologies grows, Tigo's customer programs also offer more in-depth and specialized training to help ensure systems are designed, commissioned, and maintained correctly. As a result of programs like Green Glove, custom integration, and Tigo Academy training , Tigo's customer service team observed a 7% reduction in the number of installation-related technical support calls per site equipped with Tigo TS4 Flex MLPE, from the fourth quarter of last year to the fourth quarter of this year. For Tigo EI residential solutions in North America and Europe , installation-related calls per equipped site decreased by approximately 50% during the same period.
"After working with Tigo on a variety of installations and system configurations using Green Glove, we fully believe in this program, and our team has benefited significantly from it," said Thomas Davenport, owner and CEO of Brighthouse. "In that sense, the expanded training, closer collaboration with Tigo's technical teams, and our consistent alignment across sales, product, and support have already helped us optimize our processes and raise the bar at each subsequent installation."
With an initial focus on commercial and industrial (C&I) installers, the Green Glove program has contributed to improving the installer journey, from design to commissioning, for both C&I and residential solar service companies across four continents. Launched in late 2023, the Green Glove service program began as a three-step engagement with installers to help deliver consistent improvements in customer outcomes. After more than 1,500 cases in collaboration with hundreds of Tigo installers, systems registered through the program have remained trouble-free.
"We have worked with dozens of solar hardware components from various manufacturers over the years, and Tigo is the only one that regularly improves how it works with installers," said Daniel Bertinelli, Sales Director of Barbuti e Bertinelli Impianti srl. "Obviously, it's normal for variants and product lines to evolve or for power ratings to increase, but the quality of service, support, and the relationship with installers generally remains the same. This is not the case with Tigo, which regularly releases new training content, implements programs like Green Glove, and generally improves all the small interactions that naturally occur between installer and supplier."
As the adoption of solar energy accelerates, the sector is receiving an influx of new installation companies and technicians, with employment for photovoltaic system installers projected to grow by 42% between 2024 and 2034. As the sector expands, so does the network of installation companies using Tigo equipment in over 100 countries. The increase in the number of installers, combined with the adoption of technologies, creates a strong need for relevant and timely information about products and services. Green Glove, on-demand training through the Tigo Academy, and customized onboarding sequences are part of a broader effort by Tigo to help educate and empower installers, raising the overall quality standard in solar energy for everyone involved.
"The Green Glove program was one of the first manifestations of our adoption of the Total Quality Solar mindset, providing us with a formal and documented way to work more closely with the various installers using Tigo products for the first time," said James Dillon, Director of Marketing and Customer Experience at Tigo. "Green Glove allows us to deepen this commitment by expanding purpose-built training, hands-on support, and cross-functional feedback loops that help installers achieve safer, faster, and more consistent system deployments."
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COMTEX_476223682/2227/2026-03-30T05:06:19
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